Refund policy

At Andreas Oriano, we stand behind every piece we sell. If your purchase doesn't meet your expectations, we've made it easy to return.

Return Window & Conditions

Returns are accepted within 50 days from the date your order was delivered. To be eligible, all items must be unworn, unwashed, and in completely new condition with every original tag still attached. Items should be packed back into their original packaging and returned alongside valid proof of purchase, such as your order confirmation email or receipt. Returns that fall outside the 50-day window or fail to meet these conditions may be declined.

Initiating a Return

To request a return, reach out to our team at support@andreasoriano.com. Include your order number in the email. Once your request has been approved, we'll send you full preparation guidelines along with the return address. Please pack your item securely before sending it back. You are responsible for organising and covering the cost of return shipping. We strongly suggest using a tracked delivery service so your parcel can be monitored until it arrives at our facility.

Shipping & Fees

All return shipping costs are the responsibility of the customer. Prepaid return labels are not offered. There are no restocking or handling fees applied to any return.

Faulty, Damaged, or Wrong Items

Should your order arrive in a damaged state, with a defect, or containing the wrong product, get in touch with us straight away. Our team will assess the situation and work with you on an appropriate resolution, whether that's a replacement, a refund, or an alternative arrangement.

Exchanges

We do not facilitate direct exchanges. If you need a different size, colour, or style, simply submit a return for the original item and place a separate order for the one you'd prefer.

Cancelling an Order

You may cancel your order only if it has not yet been forwarded to our warehouse for packing. To request a cancellation, contact us immediately at support@andreasoriano.com with your order number. Once an order has been packed or dispatched, cancellation is no longer possible. In that case, you'll need to wait for delivery and then follow the standard return process.

Refund Timeline

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 3 business days. Your bank may take up to 7 additional business days to process the funds. If it's been more than 10 business days since approval, contact us at support@andreasoriano.com.

Where This Policy Applies

This policy is valid for the United States only.

 

Get in Touch

Email: support@andreasoriano.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST

Address: 38 West 21st Street, 5th Floor, New York, NY 10010